Refund policy

You have 14 days from the receipt of your order to request a return.

Return Conditions

For an item to be eligible for return it must:

  • be in the same condition in which you received it;

  • not have been worn, used, or damaged;

  • still have its tags and original packaging;

  • be accompanied by the receipt or proof of purchase.

How to Start a Return

Write to us at info@theframebeyond.com specifying your order number and the item you wish to return.
We will send you confirmation, instructions, and (if applicable) the return shipping label.

Ship the package to the following address:
The Frame Beyond
Via Pirandello 3B
82100 Benevento – Italy

⚠️ Please do not ship returns without contacting us first, as they may not be accepted.

Damages and Issues

If your order arrives defective, damaged, or incorrect, contact us immediately: we will assess the problem and provide the quickest solution.

Exceptions / Non-returnable Items

We do not accept returns for:

  • customized or made-to-order items;

  • sale/promotion products;

  • gift cards;

  • perishable goods (e.g. flowers, plants, food);

  • personal care products (cosmetics, beauty items);

  • hazardous or flammable materials.

If you are unsure about a specific item, please contact us before purchasing.

Exchanges

The fastest way to get what you want is to return the item and place a new order separately.

Refunds

Once we have received and inspected the return, we will notify you of the result.
If approved, the refund will be issued within 10 business days via the same payment method used.

Please note that your bank or credit card provider may take additional time to process the refund.
If you have not received the refund within 15 business days of approval, please contact us at info@theframebeyond.com.