FAQ

• How are The Frame Beyond works created?

Each work results from a hybrid process combining advanced technology and academic art. The three-dimensional subjects are digitally modeled, 3D printed at ultra-high resolution, then sanded, assembled, and entirely hand-painted with professional acrylic colors. Finally, each piece is mounted within a frame protected by an anti-reflective matte varnish.

• Are the works limited edition?

Yes. Given the entirely manual and artisanal nature of the painting and finishing process, each work features micro-variations, making it a unique piece. Many of our sculptures belong to numbered or temporary series.

• How should I clean and preserve my 3D frame?

We recommend dusting the work gently using a soft-bristle brush or a dry microfiber cloth. Absolutely avoid using water, chemical detergents, or solvents. To best preserve color intensity over the years, it is recommended not to expose the work to direct and intense sunlight.

• How long does shipping take?

If the product is marked "Made to Order," creation and hand-painting typically require 5 to 10 business days before shipping. Once entrusted to the courier, delivery takes 24/48 hours for Italy and 3-5 business days for international destinations. You will receive a tracking code as soon as the package leaves our workshop.

• Is shipping secure? What if the work arrives damaged?

We pay utmost attention to packaging. Each frame is wrapped in shock-protective materials and placed in reinforced double-wall cardboard boxes. In the unlikely event that the work is damaged during transit, please contact us within 24 hours of delivery at the support email address, providing photos of the damage and the outer box: we will immediately arrange for replacement or refund.

• Can I request a custom character or scene?

Absolutely. We regularly accept private commissions to recreate film scenes, monsters, horror portraits, or pop icons not featured in our catalog. You can request a quote or describe your project by visiting the **Commissions** section or sending us a message via the contact form.